Some items in our store may be offered to you as a pre-order This cancellation policy lays out how you can change or cancel these kinds of purchases.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Please note, once your order is placed, the full payment will be captured up front. NOTE: ONCE YOUR ORDER IS IN PRODUCTION, YOU CAN NO LONGER CANCEL OR MODIFY THE ORDER.
If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s) are received.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing separate orders for each.
WHAT IS A PRE-ORDER?
A PRE-ORDER LETS YOU RESERVE EXCLUSIVE ITEMS BEFORE THEY’RE OFFICIALLY RELEASED OR RESTOCKED.
YOU SECURE YOUR ORDER IN ADVANCE, AND WE SHIP IT AS SOON AS PRODUCTION IS COMPLETE AND YOUR ITEMS ARE READY TO SHIP FROM OUR FULFILLMENT CENTER.
WHAT IF THERE'S A DELAY?
WHILE WE AIM TO MEET THE 8-10 WEEK WINDOW, UNEXPECTED DELAYS CAN HAPPEN. IF SO, WE’LL NOTIFY YOU OUR SOCIAL MEDIA WITH UPDATES AND OPTIONS. YOU CAN ALWAYS EMAIL US AT yalordelashesllc@gmail.com for any question.
WILL I GET UPDATES BEFORE MY PRE-ORDER SHIPS?
ABSOLUTELY! YOU’LL RECEIVE:
ORDER CONFIRMATION (IMMEDIATELY AFTER PURCHASE)
PRODUCTION UPDATES (IF DELAYS OCCUR)
SHIPPING NOTIFICATION (WITH TRACKING LINK)